OP SOP

How to Handle Customer Hold Containers
Eroiza
2023-03-29 17:05:50

1. Monitor availability of containers in Terminal website

2. Email Warehouse/Jobsite to confirm details and when they can received the container/s

3. Once container is available, check LFD and report to customer.

4. Set-up pick-up appointment a day before the LFD or by advise of Customer.

5. Make sure that trucker will pick-up the containers on time. Follow-up and remind them before teh pick-up appointment date/time.

6. Wait for Customer's go signal on when to negotiate/coordinate delivery schedule with warehouse/jobsite.

7. Informed Customer of the agreed/confirmed delivery schedule.

8. Make sure to deliver on time and update customer once delivered or of any delays.